Whether you’ve had a great experience or faced an issue during your visit, Burger King wants to hear from you. The brand values customer feedback as it helps improve service, food quality, and restaurant cleanliness.
Common reasons customers reach out include:
- Wrong or missing items in a drive-thru or delivery order
- Poor service experience or staff behavior
- Refund or payment problems
- Feedback on menu changes or promotions
- Survey or coupon redemption issues
- Restaurant cleanliness or safety concerns
Burger King’s support team handles all such issues quickly through multiple communication channels — online, by phone, or directly at the restaurant level.
Burger King Customer Service Phone Number (USA & Canada)
The fastest way to reach a real person is by phone.
United States:
Burger King Customer Support Number: 1-866-394-2493
Canada:
Burger King Canada Customer Support: 1-844-576-0546
Both numbers are toll-free and available Monday through Friday, 7 a.m. to 11 p.m. CST. During weekends or holidays, you may experience longer wait times.
Tip: Keep your receipt handy when calling — it helps the representative identify the restaurant location, order number, and transaction details.
Burger King Live Chat Support
Burger King’s Live Chat feature is available on its official website and mobile app. This is ideal if you prefer typing instead of calling.
Steps to use Live Chat:
- Visit www.bk.com/contact-us.
- Scroll down and click on “Chat with Us.”
- Provide your name, email, and restaurant location (if applicable).
- Type your question or issue.
- A live agent or chatbot will assist you within minutes.
Live Chat can help with:
- Order inquiries
- Rewards and app troubleshooting
- Menu information
- Coupon and offer support
💡 Tip: The chat is usually more responsive during business hours (8 a.m. – 10 p.m. CST).
Burger King Customer Service Email
If your issue isn’t urgent, email is the best option for tracking and detailed responses.
Official Burger King Email Support:
👉 bkcustomerservice@rbi.com
When emailing, include:
- Full name and contact number
- Restaurant address or number (from receipt)
- Date and time of your visit
- Order number (if applicable)
- Description of the issue
- Attach a photo of the receipt or problem (if possible)
Example subject lines:
- “Incorrect Order – Burger King #2456”
- “Unable to Redeem Coupon on MyBKExperience.com”
- “Refund Request for Double Charge – Drive-Thru Order”
Burger King usually replies within 3 to 5 business days.
Burger King Contact Form (Online Feedback Submission)
For general feedback or complaints, you can use Burger King’s official Contact Form.
Steps:
- Go to Burger King Contact Us Page.
- Choose your topic — General Inquiry, Food Quality, Service, Mobile App, Coupon Issue, etc.
- Fill in your name, email, and phone number.
- Provide restaurant location details.
- Write your feedback or complaint clearly.
- Click Submit.
You’ll receive a confirmation email once the form is successfully sent.
Why it’s effective: The contact form routes your complaint directly to the appropriate department — saving time compared to social media messages.
Use the MyBKExperience Survey for Feedback
Burger King’s MyBKExperience survey is an official feedback portal that rewards you for sharing your experience.
Steps to access:
- Visit www.MyBKExperience.com.
- Enter your restaurant number and survey code (found on your receipt).
- Answer short questions about service, food quality, and satisfaction.
- At the end, you’ll receive a validation code for a free Whopper or discount.
This is not just a survey — it’s a direct communication channel that helps Burger King identify and resolve recurring restaurant issues.
Burger King App Support
If you face technical issues such as login errors, payment problems, or missing rewards, you can get help directly from the Burger King mobile app.
How to contact support via the app:
- Open the Burger King App (Android or iOS).
- Tap your profile icon → go to Help or Contact Us.
- Select your issue type — “Order Issue,” “App Error,” or “Rewards Missing.”
- Fill in your details and submit your message.
Burger King’s digital support team typically responds within 24–48 hours via email or push notification.
Speak to a Burger King Manager (In-Store Support)
If your issue involves a specific restaurant (e.g., cold food, rude staff, incorrect order), the quickest fix often comes from the store manager.
Simply visit or call the same location:
- Politely ask to speak with the restaurant manager.
- Provide your receipt or order number.
- Explain the issue clearly and calmly.
Managers have the authority to:
- Offer replacements or refunds
- Provide free meal coupons
- Log formal complaints to corporate headquarters
This is often the most immediate way to get your problem solved — especially for dine-in or drive-thru issues.
Burger King Headquarters Contact Details
If your issue remains unresolved or is of a serious nature (e.g., safety concerns, refund disputes), you can contact Burger King corporate offices directly.
Burger King Corporate Headquarters (U.S.)
Address:
Restaurant Brands International (Burger King Division)
5505 Blue Lagoon Drive, Miami, FL 33126, USA
Phone: +1-305-378-3000
Website: www.bk.com
Burger King Canada Headquarters
Address:
Restaurant Brands International (Canada)
130 King Street West, Suite 300, Toronto, ON M5X 1E1
Phone: +1-416-440-5288
Website: www.burgerking.ca
These offices handle corporate-level issues such as franchise complaints, brand partnerships, or large-scale customer grievances.
Contact Burger King on Social Media
Burger King’s social media teams are active 24/7, making it one of the easiest ways to get quick help or updates on promotions.
Official Social Profiles:
- Twitter/X: https://twitter.com/BurgerKing
- Facebook: https://www.facebook.com/BurgerKing
- Instagram: https://www.instagram.com/burgerking/
Tips for Reaching Out:
- Send a direct message (DM) with your order details and issue.
- Avoid posting personal info (like receipt codes) in public comments.
- Be polite — social teams prioritize respectful messages.
Social media agents can help with promotions, app issues, and quick responses, though they may redirect serious issues to official support channels.
Best Time to Contact Burger King Support
- Phone Support: 8 a.m. – 10 p.m. CST (weekdays best)
- Email Support: Replies within 3–5 business days
- Live Chat: 9 a.m. – 9 p.m. CST (instant during daytime)
- Social Media: Usually responds within 2–6 hours
Avoid calling or chatting during lunch (12–2 p.m.) or dinner (6–8 p.m.) peak times for faster responses.
Tips for a Quick Resolution
- Keep receipts: Every receipt includes restaurant details needed for tracking your order.
- Be specific: Mention exact menu items, date/time, and location.
- Attach proof: Photos help resolve food quality or packaging issues faster.
- Stay polite: Kind and clear communication increases the chance of getting compensation or a coupon.
- Follow up: If no reply in 3–5 days, resend your email or use another contact method.
Sample Email to Burger King Customer Support
Subject: Incorrect Order at Burger King #2456 – Request for Refund
Hello Burger King Team,
I visited Burger King Restaurant #2456 on November 10, 2025, around 7:30 PM. My order (Receipt #BK458123) included a Whopper Meal and 10-piece Nuggets, but the nuggets were missing.
I have attached a copy of my receipt and a photo of the meal received.
Kindly review and advise if a refund or coupon replacement is possible.
Thank you for your time and assistance.
Best regards,
[Your Name]
[Your Contact Number]
This professional, polite tone helps you get faster and more favorable results.
Frequently Asked Questions (FAQs)
Q1. What is Burger King’s customer service number in the U.S.?
➡️ 1-866-394-2493 (available Monday–Friday, 7 a.m.–11 p.m. CST).
Q2. How can I contact Burger King for refund issues?
➡️ Use the Contact Form on bk.com or call customer care directly with your receipt details.
Q3. Can I email Burger King about a missing order?
➡️ Yes, email bkcustomerservice@rbi.com with your order number, restaurant info, and photo.
Q4. Is Burger King customer service available on weekends?
➡️ Yes, but response times may be slower; email or form submissions are recommended.
Q5. How can I complain about a Burger King employee?
➡️ Call customer service or fill out the online feedback form — include the date, time, and restaurant number.
Final Thoughts
Burger King takes customer satisfaction seriously and offers multiple contact options to ensure every voice is heard. Whether you prefer a phone call, email, live chat, or feedback form, the company ensures quick and transparent resolution of every issue.
From missing fries to coupon problems, the Burger King customer service team is trained to assist with professionalism and care. Keep your receipt handy, remain polite, and describe your issue clearly — and you’ll likely receive a prompt fix or even a free meal coupon as a gesture of goodwill.
So the next time something goes wrong (or exceptionally right) during your visit, don’t hesitate to reach out. Burger King’s customer service is there to make sure every bite of your meal — and every part of your experience — is flame-grilled to perfection!